Protecting your Merchant Accounts from Unauthorized Intrusion

Overview

First Data rigorously protects the privacy of our customers. It is our strict policy to never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail. Any e-mail you or your merchants receive that asks for account information should be treated as unauthorized and should not be given a response. This type of unauthorized request is called phishing.

What is Phishing?

Online phishing (pronounced "fishing") is an attempt to trick someone into revealing personal or financial information online. Phishers use phony Web sites or deceptive e-mail messages that mimic trusted businesses and brands to steal protected information such as user names, passwords and credit card numbers. While we continue to take every possible step to prevent such attacks, responsibility also rests on each business to educate its employees on these scams to reduce risk and avoid becoming a victim. Read More »

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Detecting large scale credit card fraud

Card issuers have massive computer systems that handle transaction processing. These companies also have some very advanced and large scale fraud detection systems.

Every time a credit card is reported as stolen, a huge amount of past data about that card is put into a big database. This database of pre-fraud activity is used in a large algorithm to look for similarities, which can signal the origination of stolen or lost credit card numbers. Since Visa and MasterCard have access to billions of transactions worth of information, they can screen for events that may signal that a business is losing card numbers. Read More »

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